Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.galvexa.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe
Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unworn, unused, and with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1(806)737-9486. You will receive instructions on how to proceed with your return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method.
Partial Refunds
Partial refunds may be issued in the following circumstances:
- Item returned is not in its original condition
- Item is damaged or missing parts not due to our error
- Item has been used or worn
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Customer Responsibilities
You are responsible for ensuring that return items are properly packaged to prevent damage during transit. We are not liable for items lost or damaged during return shipping.
Contact Information
For any questions regarding this policy, please contact us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Website: https://www.galvexa.store
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website.
Legal Disclaimer
This policy does not affect your statutory rights as a consumer. All disputes shall be governed by the laws of the jurisdiction in which https://www.galvexa.store operates.